We currently offer shipping to most countries in North America, Europe, and Asia. If you are outside of one of these regions, we may require an additional shipping fee as some areas may be located outside of our shipping partners serviced region.
We do our best to make sure this does not happen by always using the best packaging that has undergone specific shipment testing. But if there is any issue, we will sort it out for you quickly and hassle-free.
If an item is damaged, simple send an email to email@example.com a photo of the damaged product and packaging, as well as your order info. Our customer service team will contact you within one business day.
If you need to update your shipping address after an order has been made, please email firstname.lastname@example.org so we can update the new address with our shipping partner.
All of ZENS products will be delivered in premium packaging that are great for gifts. If you are in need of corporate gift packaging, please email your request to email@example.com, and one of our sales staff will work with you for custom orders.
We always strive to provide our customers the best experience with our company and products, but if you need to retrun a product, please re-pack the unused product with all the original packaging and labels and contact our customer service at firstname.lastname@example.org.
We will contact you within one business day to help you with your return.
We will offer a full refund if you are not satisfied with a product and it is returned unused and in its original packaging. Please contact our customer service at email@example.com, and we will handle the issues as quickly as possible.
If you would simply like to replace a product that was damaged during shipment, please email us with photos of the damage and your order information, and we will get back to your within one business day.
While we are not able to always sell all individual pieces of set, in many cases we can. Send us a request with a photo, link, or description of the pieces you would like, and we will help you with those that are available.